ZincirX ZincirX

Delete Your ZincirX Account

Account deletion is a request we review and answer within 30 days. Here is how to make it, and what happens next.

Apply in the mobile app

1 Open the ZincirX Mobile App

Launch the ZincirX application on your mobile device and make sure you are signed in to the account you want to delete.

2 Open Your Profile

Tap Profile in the app's navigation.

3 Scroll to the bottom

At the bottom of your profile, below "Export My Data" and "Logout", you will find "Delete Account".

4 Submit your request

Tap "Delete Account", read what will happen, and submit your request. We email you a confirmation straight away, and again when the deletion is complete.

💻 Apply on the website

You can also apply on our website:

  1. Visit zincirx.com
  2. Sign in with your email address and password, or with Google or Facebook
  3. Open the account menu at the top right and select "Profile"
  4. In the "Delete account" section, confirm your password and submit the request
Go to my profile

What we delete

  • Your name, email address, phone number and profile photo
  • Your password, two-factor settings, sign-in links with Google or Facebook, and every signed-in session
  • Your membership of every business, and your name and email address wherever they appear in its records

What we keep, and why

  • Passports already issued stay online for their availability term, because their QR codes are on products already in circulation. They no longer carry your name or email.
  • The businesses you belonged to, with their templates and batches, which belong to the business rather than to you
  • Payment and invoice records, for the periods tax and commercial law require, and a record of your request for three years to show it was answered

Can't sign in any more?

If you have uninstalled the app or lost access, write to info@zincirx.com from the email address registered to your account and ask for it to be deleted. We handle it the same way, within 30 days.

⏱ How long it takes

We review every request — to confirm it came from you, and that any business you manage can carry on — and complete it within 30 days. You can keep using your account and withdraw the request until then. Once completed, it cannot be undone, so download your data first if you want a copy.

Need Help?

If you're having trouble deleting your account or have questions about the process, please contact our support team:

📧 Email: info@zincirx.com

🌐 Website: zincirx.com